Sherlock Calls
for Amazon Connect + Google Calendar
Amazon Connect routes customer contacts through AWS cloud infrastructure. Google Calendar holds the scheduled meetings and events behind every business relationship. When you need to investigate across both, the evidence is split between two dashboards neither of which knows the other exists. Sherlock Calls bridges them — no code, no exports, no manual joins. Ask once from Slack and get a sourced answer in under 5 seconds.
TL;DR — What beta users get access to
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Sherlock Calls connects to Amazon Connect, Google Calendar simultaneously — read-only, no code changes, no webhooks — and lets you query both with a single Slack message.
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Ask questions that neither Amazon Connect nor Google Calendar can answer alone. Amazon Connect shows interaction volume — not its downstream business impact. Google Calendar shows meeting history — not how meetings correlate with call outcomes or deal velocity. Sherlock deduces the complete picture from both.
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No dashboard switching, no manual joins, no fog of uncertainty — ask in Slack and receive a sourced answer with evidence from every connected provider in under 5 seconds. The game is afoot.
<5s
Answer to any contact center + productivity query
2
Connected platforms, 1 Slack question
0
Code changes or webhooks required
The Investigation Gap
What's invisible when you use Amazon Connect + Google Calendar without Sherlock
Each platform shows you its own data. But the questions that matter most live in the gaps between them.
Amazon Connect agents handle high-value contacts without Google Calendar context
The Google Calendar data — emails, meeting notes, shared documents — that would transform a Amazon Connect interaction into a proactive, informed conversation is invisible to your agents. They answer the question asked; they miss the question behind it.
Post-call commitments disappear between Amazon Connect and Google Calendar
Important Amazon Connect interactions produce commitments that should live in Google Calendar. Without a bridge, the trail goes cold — and the next interaction starts without the context the last one created.
High-value contact occasions go unrecognised without Google Calendar signals
Your Google Calendar data — calendar events, recent emails, active document collaborations — signals when an account is in a critical moment. But Amazon Connect agents don't see those signals. Every contact is treated the same.
Cross-Provider Questions
What teams ask Sherlock about Amazon Connect + Google Calendar
Questions that would take hours to answer manually — answered in under 5 seconds from Slack.
- SC“Which Amazon Connect interactions involve customers where no Google Calendar context was captured before or after?”
- SC“Show me customers who contacted Amazon Connect but have no Google Calendar follow-up activity recorded”
- SC“Find Amazon Connect escalations where the relevant Google Calendar context existed but wasn't surfaced to the agent”
- SC“Which Amazon Connect agents handle the most contacts for accounts with no recent Google Calendar engagement?”
- SC“Show me Amazon Connect contact center calls and the Google Calendar context that preceded each high-value interaction”
Beta Setup
Connect Amazon Connect + Google Calendar to Sherlock in 2 minutes
No code, no webhooks, no new dashboards. Beta users get direct onboarding support.
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Connect Amazon Connect
Add your Amazon Connect credentials to Sherlock Calls. Read-only access — no code changes, no webhooks, no Amazon Connect configuration required.
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Connect Google Calendar
Add your Google Calendar credentials. Sherlock indexes all calendar events, attendees, and free/busy scheduling data automatically.
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Ask your first cross-provider question. The game is afoot.
Type any question about your combined Amazon Connect + Google Calendar stack in Slack. Sherlock queries all connected platforms in parallel, correlates the evidence, and returns a sourced answer in under 5 seconds.
FAQ
Common questions about Sherlock + Amazon Connect + Google Calendar
How does Sherlock Calls connect Amazon Connect and Google Calendar data?
- Sherlock uses read-only API access to both platforms simultaneously. When you ask a question, it queries Amazon Connect, Google Calendar in parallel, correlates the results by timestamp and shared identifiers, and produces a single sourced answer — the same way a good detective correlates evidence from multiple witnesses.
Do I need to set up any data pipelines between Amazon Connect and Google Calendar?
- No. Sherlock Calls is entirely pull-based — it queries both APIs on demand when you ask a question. There are no webhooks, no ETL pipelines, no data warehouses, and no code changes required in any of the connected platforms.
What kinds of questions can I ask about my Amazon Connect + Google Calendar stack?
- You can investigate anything that spans both platforms — queue wait time and agent handle time, meeting frequency and attendee patterns, cross-platform costs, handoff patterns, and performance comparisons. Sherlock translates your plain-English question into the right API calls and returns the deduced answer.
Is my Amazon Connect and Google Calendar data stored by Sherlock?
- No. Sherlock Calls queries your data in real time and returns results directly to Slack — nothing is stored, indexed, or replicated in any Sherlock database. All data remains in Amazon Connect and Google Calendar and is accessed only during an active investigation.
How long does it take to set up the Amazon Connect + Google Calendar integration?
- Elementary — typically under 5 minutes total. Connect each platform with read-only credentials, install the Sherlock Calls Slack app, and ask your first question. No engineering, no dashboards, no onboarding calls required.
Apply for early access to Sherlock + Amazon Connect + Google Calendar
We're accepting a select group of beta users to shape the Amazon Connect + Google Calendar combination. Tell us about your stack and we'll reach out personally if you're a fit.
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