Sherlock Calls
for Twilio
Every failed Twilio call leaves a trail of evidence — SIP errors, routing events, cost anomalies. Sherlock reads them all. Ask anything about your calls from Slack and receive a sourced, actionable answer in under 5 seconds. Elementary.
TL;DR — What this integration does
- 1
Sherlock Calls connects to your Twilio account via Account SID and Auth Token — read-only, no webhooks, no code changes, no Console navigation. Operational in under 2 minutes.
- 2
Ask anything about your Twilio calls in plain English from Slack — failed calls, cost spikes, active call volume, phone number configs — and get a sourced, multi-event answer in under 5 seconds.
- 3
Sherlock queries call logs, usage records, events, recordings, and subaccount data autonomously, correlates the results, and delivers a single actionable answer.
<5s
Answer to any Twilio query
15+
Twilio data types Sherlock queries
0
Lines of code required
About Twilio
What is Twilio?
Twilio is the world's leading cloud communications platform, with 325,000+ active customer accounts across 180 countries. Its Programmable Voice API enables organizations to build, route, and monitor voice infrastructure without managing telecom hardware — powering $4.9B in annual revenue (2025) and used by Airbnb, Uber, Stripe, and hundreds of thousands of others.
About Sherlock Calls
What is Sherlock Calls?
Sherlock Calls is an AI call detective that lives in your Slack workspace. It connects to voice providers, CRMs, and ad platforms, then answers any question about your calls in plain English — in under 5 seconds, with no code, no new dashboards, and no SDK required. Think of it as a senior analyst always on call, inside the tools your team already uses.
Setup
Connect Twilio to Sherlock in 2 minutes
No code, no webhooks, no new dashboards. Just credentials and questions.
- 1
Connect your Twilio account
Paste your Twilio Account SID and Auth Token into Sherlock Calls. Read-only access — zero code changes, zero webhooks, zero Twilio Console configuration.
- 2
Add Sherlock to Slack
Install the Sherlock Calls Slack app to your workspace in one click. Your whole team can ask questions from any channel immediately.
- 3
Ask your first question
Type 'Show me failed calls in the last 24 hours' in Slack. Sherlock queries Twilio, correlates events, and returns a sourced answer in under 5 seconds.
Use Cases
What teams ask Sherlock about Twilio
- SC“Why did calls from +1-415-XXX fail Tuesday night between 10pm and midnight?”
- SC“Investigate all failed calls in the last 24 hours — what error codes appear most?”
- SC“What is our total Twilio spend this month and which numbers are the highest cost?”
- SC“Which phone numbers had the most unanswered calls this week — and what's the pattern?”
- SC“Show me a case file for call SID [X] — status, events, errors, and duration”
Features
What you can do with Twilio
Call Investigation
Query any call by SID, phone number, or date range. Get status, duration, events, and error details in seconds — without touching the Twilio Console.
Cost Analysis
See per-call costs, usage trends, and account balances. Spot anomalies and optimize spending across all your Twilio accounts and subaccounts.
Error Debugging
Find failed calls, trace error chains, and identify root causes. Debug Twilio webhook issues and SIP errors instantly from Slack.
Phone Number Management
List all numbers, check configurations, and monitor active calls across main accounts and subaccounts from a single chat interface.
Recording & Transcript Access
Search through call recordings and transcripts. Find specific moments or keywords across hundreds of calls without Console navigation.
Multi-Account Support
Manage multiple Twilio accounts and subaccounts simultaneously. Ask questions that span your entire subaccount tree in a single query.
AI Tools
8 specialized tools, zero configuration
Sherlock picks the right tool automatically. You just ask in plain English — the AI knows which APIs to call and how to correlate the results.
FAQ
Common questions about Sherlock + Twilio
How does Sherlock Calls connect to Twilio?
- Sherlock Calls connects via the Twilio REST API using your Account SID and Auth Token. Access is read-only — Sherlock never places calls, modifies configurations, or changes any Twilio settings. Setup takes under 2 minutes and requires no code changes or webhook configuration.
What Twilio data can Sherlock Calls access?
- Sherlock Calls can query Twilio call logs, call events, error records, phone numbers, account balances, usage records, recordings, and active calls — across both main accounts and subaccounts. All data is accessed in real time via the Twilio API.
Can Sherlock Calls work across multiple Twilio subaccounts?
- Yes. Sherlock Calls supports multiple Twilio accounts and subaccounts from a single Slack workspace. You can ask questions that span across all your subaccounts simultaneously without switching between consoles.
How is Sherlock Calls different from Twilio's built-in analytics?
- Twilio's Console requires manual filtering and dashboard navigation. Sherlock lets your team ask questions in plain English from Slack — 'Why did calls fail last Tuesday?' — and autonomously gathers data from call logs, events, cost records, and phone number configs to give a sourced, actionable answer.
Does Sherlock Calls store Twilio call data?
- No. Sherlock Calls queries your Twilio data in real time via the API. Call data is not replicated or stored — each query reads live data directly from your Twilio account.
Ready to investigate your Twilio calls?
Connect your Twilio account in 2 minutes. Start asking questions in plain English and get instant, AI-powered answers about your calls.
No credit card required · 50 free credits
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