Sherlock Calls Pricing — Free to Start

Pricing

Start for free. Upgrade to get the capacity that exactly matches your team's needs.

Starter

$0/month

8,000 credits (one-time) per Slack workspace

Includes:

  • Ask Sherlock anything in Slack threads & DMs
  • Investigate calls across Twilio, ElevenLabs & Genesys
  • Cross-service correlation & call timelines
  • Transcript search & conversation analysis
  • Per-call cost breakdowns
Get started for free

Team

$50

per Slack workspace, per month

Everything in Starter, plus:

  • Monthly credits auto-refresh — Sherlock never stops investigating
  • Scheduled reports: daily failure alerts, weekly cost summaries, custom audits
  • Root cause analysis with error chain tracing across providers
  • HubSpot CRM integration
Choose a plan

Enterprise

Custom

More powerful model for your team

Everything in Team, plus (typical):

  • Google Ads, Meta Ads & Google Analytics call attribution
  • Custom integrations with internal tools & APIs
  • Dedicated onboarding + custom alert rules
  • SLA + priority support channel
  • Invoicing + custom billing terms & DPA
Contact sales

Prices shown excl. VAT. EU customers may be subject to applicable local taxes (Spain: 21% IVA).

FAQ

Pricing questions answered

Is Sherlock Calls really free to start?

Yes. Every Slack workspace gets 100 free credits with no credit card required. One credit equals one voice-call investigation action (fetching a transcript, computing a cost, correlating providers). Most teams can answer 50–80 questions with 100 credits before needing to upgrade.

What is a credit in Sherlock Calls?

One credit is consumed every time Sherlock fetches data from a connected provider (e.g. pulling a Twilio call log, retrieving an ElevenLabs transcript). A typical natural-language question costs 1–3 credits depending on how many providers Sherlock needs to query. Cross-provider correlation queries cost 2 credits.

How much does the Team plan cost?

Team plans start at $50 per month for 20,000 credits and scale up to $5,000 per month for 2,400,000 credits. Credits are billed monthly and auto-refresh each cycle. All plans are per Slack workspace and can be cancelled at any time.

What happens when I run out of credits?

Sherlock will notify your Slack workspace when you are approaching your credit limit. You can upgrade your plan at any time inside Slack or from your dashboard. Credits on Team plans refresh automatically each billing cycle.

Does Sherlock Calls offer an Enterprise plan?

Yes. Enterprise plans include custom credit volumes, dedicated onboarding, priority support, SLA guarantees, custom integrations with internal tools and APIs, invoicing, and data processing agreements (DPA). Contact hello@usesherlock.ai to discuss.

Can I cancel my Sherlock Calls subscription at any time?

Yes. There are no lock-in contracts on Starter or Team plans. You can cancel from your Slack workspace settings at any time. Unused credits are not refunded but you keep access until the end of your billing period.

Still have questions? Contact us and we’ll answer within one business day.