Sherlock Calls
for Datadog
Call failures rarely happen in isolation — they leave a trace in Datadog. Sherlock follows it. Ask whether a call error spike correlates with a deployment, database anomaly, or alert event, and receive a cross-platform root-cause timeline in under 5 seconds. When you eliminate the impossible, whatever remains — however improbable — must be the culprit.
TL;DR — What this integration does
- 1
Sherlock Calls connects to your Datadog account via API key — read-only, no code changes — and lets your team correlate call incidents with infrastructure data from Slack in under 2 minutes.
- 2
Ask 'Were there any Datadog alerts that coincided with the call failure spike at 3pm?' 'Show me APM errors for the voice service during this call window' — answered without leaving Slack.
- 3
Sherlock correlates Datadog logs, metrics, monitors, and APM traces with your Twilio or ElevenLabs call data to identify whether call quality issues originate in your infrastructure.
<5s
Time to correlate call + infra data
32,700+
Datadog customers worldwide
0
Datadog dashboards to build
About Datadog
What is Datadog?
Datadog is the leading cloud observability platform, trusted by 32,700+ customers across 160+ countries as of December 2025 — generating $3.43B in annual revenue. It provides unified monitoring across logs, metrics, APM traces, and security — with 4,300+ customers spending $100K+ annually — enabling engineering teams to observe, debug, and optimize their entire stack from a single platform.
About Sherlock Calls
What is Sherlock Calls?
Sherlock Calls is an AI call detective that lives in your Slack workspace. It connects to voice providers, CRMs, and ad platforms, then answers any question about your calls in plain English — in under 5 seconds, with no code, no new dashboards, and no SDK required. Think of it as a senior analyst always on call, inside the tools your team already uses.
Setup
Connect Datadog to Sherlock in 2 minutes
No code, no webhooks, no new dashboards. Just credentials and questions.
- 1
Connect Datadog via API key
Add your Datadog API key and Application key in the Sherlock Calls dashboard — read-only access to logs, metrics, monitors, and traces. No code changes required.
- 2
Add Sherlock to Slack
Install the Sherlock Calls Slack app to your workspace in one click. Your engineering team can correlate calls with infrastructure data from any channel.
- 3
Run your first correlation query
Ask 'Were there any Datadog infrastructure issues during the call failure spike at 2pm yesterday?' — Sherlock queries both your voice provider and Datadog and correlates the data.
Use Cases
What teams ask Sherlock about Datadog
- SC“Were there any Datadog alerts that coincided with the call failure spike at 3pm yesterday?”
- SC“Show me infrastructure metrics for the voice service during the incident window”
- SC“Did a deploy cause the spike in call errors that started at 11:30am?”
- SC“Search Datadog logs for errors mentioning this specific call ID”
- SC“Which Datadog monitors were alerting during the contact center outage?”
Features
What you can do with Datadog
Log Correlation
Search Datadog logs by call ID, phone number, or error message. Find the exact log entries related to a call incident — in natural language from Slack.
Metric Analysis
Query infrastructure metrics during a call incident — CPU, memory, latency, error rates. See if infrastructure degradation caused call quality issues.
Monitor Status
Check which Datadog monitors fired during a call incident. Instantly see if active alerts were affecting your voice services at the time of failure.
Event Correlation
Find deploys, config changes, and incidents that happened around the time of a call failure. Root cause in minutes, not hours.
APM Trace Search
Search APM traces for slow or errored API calls during voice conversations. Find the exact endpoint that caused latency — from a Slack question.
Full-Stack Debugging
Combine Twilio, ElevenLabs, or Genesys call data with Datadog infrastructure signals for true full-stack incident investigation in a single query.
AI Tools
5 specialized tools, zero configuration
Sherlock picks the right tool automatically. You just ask in plain English — the AI knows which APIs to call and how to correlate the results.
FAQ
Common questions about Sherlock + Datadog
How does Sherlock Calls connect to Datadog?
- Sherlock Calls connects to your Datadog account via API key and Application key with read-only access. No code changes, no Datadog Agent configuration, and no new monitors are required. Setup takes under 2 minutes.
Can Sherlock Calls search Datadog logs alongside call data?
- Yes. Sherlock can search Datadog logs in natural language — 'Find all ERROR level logs from the voice service between 2pm and 3pm yesterday' — and correlate them with Twilio or ElevenLabs call data in a single sourced answer.
Can Sherlock Calls check which Datadog monitors fired during a call incident?
- Yes. Ask 'Were any Datadog monitors alerting when call quality degraded at 3pm?' and Sherlock queries your Datadog monitor history, correlates the timing with your call failure data, and returns a clear, sourced answer.
What Datadog data can Sherlock Calls access?
- Sherlock Calls can access Datadog logs, metrics, monitor status history, APM traces, and events such as deploys and config changes. All data is queried in real time via the Datadog API — nothing is replicated or stored.
How does Sherlock Calls + Datadog help voice operations teams?
- Call quality issues often originate in infrastructure. Sherlock bridges the gap: your operations team asks a single question in Slack, and Sherlock correlates Twilio or ElevenLabs call data with Datadog infrastructure signals to find the root cause — no CloudWatch or Datadog expertise required.
Ready to investigate your Datadog calls?
Connect your Datadog account in 2 minutes. Start asking questions in plain English and get instant, AI-powered answers about your calls.
No credit card required · 50 free credits
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