Sherlock Calls
for JustCall
JustCall unifies calls, SMS, and WhatsApp for 6,000+ businesses. Sherlock gives your operations team the investigation layer — ask any question about call outcomes, agent performance, and costs without switching platforms.
TL;DR — What this integration will do
- 1
Sherlock Calls connects to your JustCall account via API key and secret — no code changes, no webhooks — giving your team plain-English access to all call and messaging data from Slack in under 2 minutes.
- 2
Ask anything about your JustCall system from Slack: 'Which agents have the lowest call answer rate?' 'How are our AI voice agents performing vs. human agents?' — answered in under 5 seconds.
- 3
Sherlock correlates JustCall call and messaging data with your 100+ connected integrations to give operations managers the full picture without navigating multiple dashboards.
6,000+
Businesses using JustCall
$12M
JustCall ARR (bootstrapped)
100+
Native integrations
About JustCall
What is JustCall?
JustCall is a bootstrapped cloud phone system with $12M ARR, trusted by 6,000+ businesses, offering unified voice calls, SMS, and WhatsApp communications with AI-powered features including an AI voice agent, conversation intelligence, and real-time coaching. With 100+ native CRM and helpdesk integrations — including Salesforce, HubSpot, Zoho, and Zendesk — JustCall enables sales and support teams to manage omnichannel communications from a single platform.
About Sherlock Calls
What is Sherlock Calls?
Sherlock Calls is an AI call detective that lives in your Slack workspace. It connects to voice providers, CRMs, and ad platforms, then answers any question about your calls in plain English — in under 5 seconds, with no code, no new dashboards, and no SDK required. Think of it as a senior analyst always on call, inside the tools your team already uses.
Planned Setup
Connect JustCall to Sherlock in 2 minutes — when it launches
No code, no webhooks, no new dashboards. Here's how setup will work.
- 1
Connect JustCall via API key
Add your JustCall API key and secret in the Sherlock Calls dashboard — read-only access to all calls, messages, and analytics. No code changes required.
- 2
Add Sherlock to Slack
Install the Sherlock Calls Slack app to your workspace in one click. Your operations and sales teams can start asking questions from any Slack channel immediately.
- 3
Investigate your first communication trend
Ask 'Which JustCall agents had the lowest answer rate this week?' or 'How is our AI voice agent performing vs. human agents?' — Sherlock returns a sourced answer.
Future Use Cases
What teams will ask Sherlock about JustCall
- SC“Which JustCall agents had the lowest call answer rate this week?”
- SC“How does our AI voice agent's resolution rate compare to human agents?”
- SC“Show me all outbound campaign calls with a 'not interested' outcome today”
- SC“What is our average handle time across calls, SMS, and WhatsApp this month?”
- SC“Which CRM sync events failed in the last 24 hours?”
Planned Features
What you'll be able to do with JustCall
Omnichannel Investigation
Query JustCall calls, SMS, and WhatsApp interactions in one question. Understand communication patterns across all channels from a single Slack query.
AI Voice Agent Analytics
Compare JustCall's AI voice agent performance against human agents. Track resolution rates, handle times, and escalation rates for data-driven AI optimization.
Agent Performance Monitoring
Monitor answer rates, talk time, and call volume per agent. Identify coaching opportunities and top performers with natural language queries from Slack.
Campaign Analytics
Analyze outbound call campaigns — connect rates, call outcomes, and agent performance by campaign — without navigating JustCall's reporting screens.
Conversation Intelligence
Surface insights from JustCall's conversation intelligence features — topics, sentiment, and key moments — from plain English Slack queries.
Integration Monitoring
Track how JustCall's 100+ integrations are performing. Verify CRM updates, spot sync failures, and monitor data quality from a single Slack question.
AI Tools
5 specialized tools, zero configuration
Sherlock will pick the right tool automatically. You just ask in plain English — the AI will know which APIs to call and how to correlate the results.
FAQ
Common questions about Sherlock + JustCall
How does Sherlock Calls connect to JustCall?
- Sherlock Calls connects to your JustCall account via API key and secret with read-only access. No code changes, no webhooks, and no JustCall configuration is required — setup takes under 2 minutes.
Can Sherlock analyze JustCall AI voice agent performance?
- Yes. Sherlock can compare JustCall's AI voice agent metrics — resolution rates, handle times, and escalations — against human agent benchmarks from a plain English Slack question.
Does Sherlock support JustCall SMS and WhatsApp data?
- Yes. Sherlock can query JustCall call, SMS, and WhatsApp interaction data in a single question — giving you a unified view of your omnichannel communications from Slack.
Can Sherlock monitor JustCall's CRM integrations?
- Yes. Sherlock can track JustCall's 100+ integration sync events — verifying CRM updates, spotting failures, and correlating call outcomes with CRM records.
How is Sherlock different from JustCall's built-in analytics?
- JustCall's analytics are in the platform. Sherlock lets your entire team ask questions in plain English from Slack — getting instant, sourced answers that cross JustCall, CRM, and other connected systems.
Be first when JustCall launches
Leave your details and we'll notify you the moment the JustCall integration goes live — plus early access and priority onboarding.
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