Sherlock Calls
for Twilio + Datadog
Call errors happen at the intersection of telephony and infrastructure. Twilio shows you the call failures. Datadog shows you the infra events. Sherlock Calls connects both — so you can find root causes in seconds, not hours.
TL;DR — What this combination does
- 1
Sherlock Calls connects to both Twilio and Datadog with read-only API access, letting you correlate call failures with infrastructure events from a single Slack question.
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Ask questions that span both platforms: did Twilio error spikes coincide with Datadog alerts, which infrastructure services correlate with your highest call failure windows, and what your on-call SLA looks like across both systems.
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Sherlock queries Twilio call logs and Datadog metrics and events in parallel, returning a unified root-cause view in under 5 seconds.
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From call error to root cause
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Platforms correlated instantly
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Datadog dashboards to build
The Investigation Gap
What's invisible when you use Twilio + Datadog without Sherlock
Each platform shows you its own data. But the questions that matter most live in the gaps between them.
Call error spikes and infra incidents live in separate timelines
When call failure rates spike in Twilio, the root cause is often an infrastructure event in Datadog — a deployment, a database spike, a certificate expiry. But connecting the two timelines requires manual cross-referencing that your on-call team doesn't have time for at 2am.
SLA calculations require data from both platforms
Twilio call availability and Datadog uptime are both inputs to your true SLA — but they're calculated separately. When a customer asks why calls degraded, you need both datasets to give a complete answer.
Post-mortems take hours because data is scattered
After a call quality incident, reconstructing the timeline across Twilio error logs, Datadog metrics, and deployment history takes your engineering team hours. Most teams skip it entirely — and the same incident recurs.
Cross-Provider Questions
What teams ask Sherlock about Twilio + Datadog
Questions that would take hours to answer manually — answered in under 5 seconds from Slack.
- SC“Did any Datadog alerts fire within 5 minutes of our Twilio error rate spike yesterday?”
- SC“Show me all Twilio call failures during the last 3 Datadog deployment events”
- SC“What's our call success rate for the last 30 days, correlated with Datadog service health?”
- SC“Which infrastructure services in Datadog correlate most with Twilio call error windows?”
- SC“Give me a timeline of Twilio errors and Datadog incidents for the last 24 hours”
Setup
Connect Twilio + Datadog to Sherlock in 2 minutes
No code, no webhooks, no new dashboards. Just credentials and questions.
- 1
Connect your Twilio account
Paste your Twilio Account SID and Auth Token into Sherlock Calls. Read-only — no webhooks, no code changes.
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Connect your Datadog account
Add your Datadog API key and Application key to Sherlock Calls. Sherlock will index your metrics, monitors, and events.
- 3
Ask your first cross-provider question
Type 'Show me Twilio errors correlated with Datadog alerts in the last 24 hours' in Slack. Sherlock queries both and returns a root-cause timeline.
FAQ
Common questions about Sherlock + Twilio + Datadog
How does Sherlock correlate Twilio call errors with Datadog events?
- Sherlock queries Twilio call logs and Datadog events in parallel, aligning them by timestamp to identify co-occurring events. It can surface temporal correlations automatically without requiring manual timeline reconstruction.
Can Sherlock help us write post-mortems for call quality incidents?
- Yes. Sherlock can reconstruct the event sequence across Twilio and Datadog for any time window — call error timeline, Datadog alerts, deployment events — giving your team the raw material for a complete post-mortem in seconds.
Does this require any Datadog dashboard setup?
- No. Sherlock reads directly from the Datadog API without requiring any dashboards, custom monitors, or alert configuration. Your existing Datadog setup works as-is.
Can Sherlock alert us when Twilio errors and Datadog incidents co-occur?
- Sherlock is currently a query tool — you ask questions and get answers — rather than a real-time alerting system. For proactive monitoring, you'd use your existing Datadog monitors and use Sherlock for investigation.
Is the Twilio + Datadog integration available now?
- Yes — this integration is live. Connect both accounts and start asking cross-provider questions in under 2 minutes.
Ready to investigate your Twilio + Datadog stack?
Connect your Twilio + Datadog accounts in 2 minutes. Start asking cross-provider questions in plain English from Slack and get instant, AI-powered answers.
No credit card required · 50 free credits
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