Sherlock Calls
for Genesys Cloud + Google Drive
Genesys Cloud manages enterprise contact center interactions and routing. Google Drive stores the documents, contracts, and files that define every deal. When you need to investigate across both, the evidence is split between two dashboards neither of which knows the other exists. Sherlock Calls bridges them — no code, no exports, no manual joins. Ask once from Slack and get a sourced answer in under 5 seconds.
TL;DR — What beta users get access to
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Sherlock Calls connects to Genesys Cloud, Google Drive simultaneously — read-only, no code changes, no webhooks — and lets you query both with a single Slack message.
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Ask questions that neither Genesys Cloud nor Google Drive can answer alone. Genesys Cloud shows queue KPIs — not how they connect to revenue or churn. Google Drive holds critical documents — but they're invisible during live call and deal investigations. Sherlock deduces the complete picture from both.
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No dashboard switching, no manual joins, no fog of uncertainty — ask in Slack and receive a sourced answer with evidence from every connected provider in under 5 seconds. The game is afoot.
<5s
Answer to any contact center + productivity query
2
Connected platforms, 1 Slack question
0
Code changes or webhooks required
The Investigation Gap
What's invisible when you use Genesys Cloud + Google Drive without Sherlock
Each platform shows you its own data. But the questions that matter most live in the gaps between them.
Genesys Cloud agents handle high-value contacts without Google Drive context
The Google Drive data — emails, meeting notes, shared documents — that would transform a Genesys Cloud interaction into a proactive, informed conversation is invisible to your agents. They answer the question asked; they miss the question behind it.
Post-call commitments disappear between Genesys Cloud and Google Drive
Important Genesys Cloud interactions produce commitments that should live in Google Drive. Without a bridge, the trail goes cold — and the next interaction starts without the context the last one created.
High-value contact occasions go unrecognised without Google Drive signals
Your Google Drive data — calendar events, recent emails, active document collaborations — signals when an account is in a critical moment. But Genesys Cloud agents don't see those signals. Every contact is treated the same.
Cross-Provider Questions
What teams ask Sherlock about Genesys Cloud + Google Drive
Questions that would take hours to answer manually — answered in under 5 seconds from Slack.
- SC“Which Genesys Cloud interactions involve customers where no Google Drive context was captured before or after?”
- SC“Show me customers who contacted Genesys Cloud but have no Google Drive follow-up activity recorded”
- SC“Find Genesys Cloud escalations where the relevant Google Drive context existed but wasn't surfaced to the agent”
- SC“Which Genesys Cloud agents handle the most contacts for accounts with no recent Google Drive engagement?”
- SC“Show me Genesys Cloud contact center calls and the Google Drive context that preceded each high-value interaction”
Beta Setup
Connect Genesys Cloud + Google Drive to Sherlock in 2 minutes
No code, no webhooks, no new dashboards. Beta users get direct onboarding support.
- 1
Connect Genesys Cloud
Add your Genesys Cloud credentials to Sherlock Calls. Read-only access — no code changes, no webhooks, no Genesys Cloud configuration required.
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Connect Google Drive
Add your Google Drive credentials. Sherlock indexes all files, Google Docs, Sheets, and Slides with metadata automatically.
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Ask your first cross-provider question. The game is afoot.
Type any question about your combined Genesys Cloud + Google Drive stack in Slack. Sherlock queries all connected platforms in parallel, correlates the evidence, and returns a sourced answer in under 5 seconds.
FAQ
Common questions about Sherlock + Genesys Cloud + Google Drive
How does Sherlock Calls connect Genesys Cloud and Google Drive data?
- Sherlock uses read-only API access to both platforms simultaneously. When you ask a question, it queries Genesys Cloud, Google Drive in parallel, correlates the results by timestamp and shared identifiers, and produces a single sourced answer — the same way a good detective correlates evidence from multiple witnesses.
Do I need to set up any data pipelines between Genesys Cloud and Google Drive?
- No. Sherlock Calls is entirely pull-based — it queries both APIs on demand when you ask a question. There are no webhooks, no ETL pipelines, no data warehouses, and no code changes required in any of the connected platforms.
What kinds of questions can I ask about my Genesys Cloud + Google Drive stack?
- You can investigate anything that spans both platforms — service level and first-call resolution rate, document recency and content relevance, cross-platform costs, handoff patterns, and performance comparisons. Sherlock translates your plain-English question into the right API calls and returns the deduced answer.
Is my Genesys Cloud and Google Drive data stored by Sherlock?
- No. Sherlock Calls queries your data in real time and returns results directly to Slack — nothing is stored, indexed, or replicated in any Sherlock database. All data remains in Genesys Cloud and Google Drive and is accessed only during an active investigation.
How long does it take to set up the Genesys Cloud + Google Drive integration?
- Elementary — typically under 5 minutes total. Connect each platform with read-only credentials, install the Sherlock Calls Slack app, and ask your first question. No engineering, no dashboards, no onboarding calls required.
Apply for early access to Sherlock + Genesys Cloud + Google Drive
We're accepting a select group of beta users to shape the Genesys Cloud + Google Drive combination. Tell us about your stack and we'll reach out personally if you're a fit.
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